Home - The Willow Community

Welcome to The Willow Community

Integrum Care Group are proud to announce the launch of “The Willow Community.”

The Willow Community brings together Hythe View, and Betsy Clara, who have a shared commitment to delivering high-quality, person-centred care, supported by strong leadership and clear governance.

Our community exists to ensure that each service is well supported, well led and able to focus on what matters most, providing safe, compassionate and responsive care to the people who live with us.

Our Community

Services within The Willow Community are united by shared values, standards and ways of working, while retaining their own identity and local character.

By working as a community, our homes benefit from:
• Experienced and visible leadership
• Shared expertise and learning
• Consistent quality and governance frameworks
• Support that strengthens, rather than replaces, local management

This approach allows each service to thrive while being part of a wider, supportive structure.

Claire Sherwood

Director
The Willow Community
& Registered Manager
Hythe View

Lisa Dunn

Home Manager
Betsy Clara House

Our Approach

We believe that good care is built on strong relationships, professional curiosity and clear accountability.

Our approach is to:
• Support local leadership teams to lead confidently
• Provide appropriate oversight and challenge
• Empower teams to make decisions that are right for their service
• Maintain a clear focus on safety, dignity and outcomes

Care is delivered in partnership with residents, families and professionals, with individual needs and preferences at the centre of decision-making.

Quality & Governance

Quality and safety underpin everything we do.
Services within The Willow Community are supported by:

• Regular provider and leadership visits
• Dedicated quality support
• Clear audit and assurance processes
• Independent external scrutiny
• Ongoing review and learning

We actively monitor performance, respond to feedback and use learning to drive continuous improvement across the community.

Supporting our Teams

We recognise the skill, dedication and responsibility involved in delivering care.
Our teams are supported through:

• Clear expectations and guidance
• Ongoing training and development
• Access to specialist support
• Open communication and visible leadership

We aim to create environments where people feel supported, listened to and confident in the care they provide.

Working Together

We believe care is strongest when it is built on trust, openness and collaboration.

We work closely with residents, families, commissioners and professionals, welcoming feedback and using it to improve the way we work.

Each service within The Willow Community contributes to shared learning, helping us raise standards and deliver consistently good care.

Betsy Clara is a specialist dementia and nursing home, able to support those with a variety of behavioural support needs.

We keep residents at the centre of everything we do and promote positive relationships with friends, families and external professionals to ensure everything is done to best meet individual needs and preferences.

At Hythe View, we understand that every one of us is an individual with our own preferences and we are committed to ensuring that the care and support you receive is very much ‘you’ centred.

Choice is a vital part of the Hythe View ethos and we encourage you to look at other homes when deciding what to do, so that you know when you come to us, that you are making the right choice.

Hythe View

Betsy Clara House